The Koupepe.com is a company that cooperates with various manufacturers, importers and suppliers of fabrics (foreign and domestic) in order to offer a unique quality of clothing and design at the best possible prices. Therefore, although we take into account every possible scenario for the availability of our products, as shown in our e-shop, it is possible a product displayed in Koupepe.com not ultimately be available or may not be available within the delivery time stated in Koupepe.com, for reasons that are not our responsibility. For these reasons and in order to inform you and protect you in the best possible way from unforeseen events, orders will be completed as follows:
You can navigate to our online store, choose freely the products of your choice through the Koupepe.com and add them in your shopping list. Then, following the ‘steps’ indicated each time you may proceed to send your order request to our business. In order to offer complete services and facilitate your future purchases, you are kindly requested to register as a user of Koupepe.com completing all the personal information requested in the corresponding registration form. Then, every time after the completion of your purchase, fill out all the details of your request, to order the displayed items on the order form. All data sent to our company come under the strict personal data protection policy, applied by our company, collected and processed safely and carefully and only after you express your consent provided by sending the above form. In any case each time you send an order request to our business, you must have first accepted these terms of use, which govern the transactions between us, as a whole as referred to in Article 1 above. Also you are liable for the correctness and legality of the registered data that our business knows only by your statement. After sending the order request, an automated message is displayed that includes the details of the order request as received by our company. You will receive a copy in the email address you have provided us. All your requests received by us are subject to control the availability of products included in your order request (the control starts after the procession of your request). During the stage of receiving your request and the automatic display of the contents of your order request, the process of your request has not yet started by our company.
Your Order Request gets priority for processing, the next 1-2 working days (Monday to Friday) from the day of the receipt. Then you will immediately receive a message to the email address you have stated that your request is being processed by our company. While we process your request, we check the availability of all the products included in your order request.
i) If there is availability of all the products included in your order request within the delivery time stated in our online store, then you will receive a message to the email address you have registered, which will confirm your order and will include all the data. Shipment of products shall be made on the basis of the delivery schedule of our associate courier company.
ii) In case of unavailability one or more of the items added in the order and / or a product will be available after the time shown in our store delivery time, then our company will contact you either by email or direct telephone contact with you via our representative (or all of the above ways) to discuss or suggest any modification, correction or cancellation of your order. If it is impossible to communicate with you in a period of 10 days from the date you have sent your order request, your request is automatically canceled and you will need to send again a new order request. In any case of every new order (modified or not) you will receive again a new email in your account, and this message will be the confirmation of your order under which we will perform your order. Shipment of products shall be made on the basis of the delivery schedule of our associate courier company.
Our business may contact you via email or direct telephone contact through our representative, in the data you have stated during registration, for cases regarding the duration until the delivery of your order or any matter concerning the intake, procession, completion and / or transport of your order and / or payment and / or the return of products or for anything regarding your order. The parties (the customer and the company) agree that such communication (via email and / or by phone you have stated) covers the legal requirements and your valid disclosure, acknowledge, confirms your order, where and when law requires it. If you wish to express objections, or provide you with clarifications in the meaning of a message that you received during the above or for any other reason, please contact us either by sending an email at info@koupepe.com or call us directly on the phone +30 2610 322100.
In any case, your order will be sent to you by partner carrier of our choice during working hours and days (Monday – Friday, 09:00-17:00). According to the delivery schedule of our associate company courier, the delivery is made within 1-2 business days of dispatching the products to the carrier except for remote areas. For a detailed calculation of your delivery day within Greece, visit the courier company’s website here:
Our company and its partners take into consideration every necessary factor to ensure the valid delivery of the products ordered according to the above schedule. But we are not liable for any delays due to force or events beyond our control. For example, we are not responsible for delivery delays caused by customs, intermediate loading and unloading areas, transport strikes or other strikes affecting transport of all kinds of materials and products necessary to complete your order etc. In case of any delays we will make every effort to contact you in the data that you have given us in order to inform you and communicate about the new delivery or the delivery of another product.
Though we have taken every possible care for your information concerning a possible lack of availability of a product, however it is likely to have unexpected absence or unavailability of a product (after the confirmation of your order). In this case, we will make again every possible effort to contact you in the means of communication mentioned above in 3c to inform you and reach an agreement about the new delivery or delivery of another product or cancel the order without penalty for both parties and interest free repayment of money that may have been made paid in a reasonable time. Subject to any specific charges expressly provided for in a product posted on our website and in any case on your order confirmation, the shipping cost is generally as follows:
For orders up to 150 € with VAT and less than 3kg, the shipping cost is 15 € with VAT in the EU*. For orders up to US $ 150 with VAT and under 3kg the shipping cost is 25 € with VAT
For orders totaling more than 150 € with VAT and less than 3kg, the shipment is FREE for the EU*
* Where EU countries: Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, United Kingdom, Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Malta, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden , Czech Republic, Finland, Luxembourg, Switzerland, Iceland, Norway and Cyprus.
**For cash on delivery you should pay extra 3,5 €
You may cancel your order in the following cases:
a) Before sending / receiving the product. Cancellation is possible by sending an e-mail to the email address info@koupepe.com or via telephone call on + 30 2610 322 100.
b) Upon receipt of the product. You can enjoy your right of withdrawal within 10 calendar days.
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